Enterprise Quality Integrity Report

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Enterprise Quality Integrity Report

Update:30 Aug
Summary: About this report 1 Scope of the r...
About this report
1 Scope of the report
This report takes Hangzhou Xiaoshan Phoenix Textile Co., Ltd. as the main body, and is written in accordance with relevant national quality laws, regulations, rules and related industry quality standards and specifications. The company's quality integrity and quality management in the report is a true reflection of the company's current situation. The company is responsible for the objectivity of the report's content and the authenticity and scientificity of the relevant statements and conclusions.
2 Appellation description
For the convenience of expression, the report abbreviated "Hangzhou Xiaoshan Phoenix Textile Co., Ltd." as "Phoenix Textile" and "Company".
3 Reporting time and frequency
From January 1, 2021 to December 31, 2021, some data and content are beyond the above range. This report is an annual report.
4 Report release form
This report is published as an electronic document, which can be downloaded and read at https://www.fhfz.com/.

(1) General Manager's speech:
In order to build a market environment of honest operation and fair competition, strengthen the construction of quality and integrity system, effectively ensure product quality, safeguard the legitimate rights and interests of consumers, and promote the construction of a "quality power country", the company solemnly promises to the whole society:
1. Firmly establish the idea of ​​"quality first, integrity-based", continuously enhance quality awareness and social responsibility awareness, ensure product quality, implement corporate quality responsibility, meet customers' expectations and needs for high-quality products, and enhance customers' awareness of our company. product confidence.
2. Strictly abide by the "Product Quality Law", "Standardization Law", "Measurement Law" and other laws and regulations, strictly implement product standards, do not counterfeit, do not sell fakes, put an end to false propaganda, and resolutely resist the sale of fake and shoddy, fraudulent consumers and other dishonest Illegal acts do not infringe on the legitimate rights and interests of consumers and other enterprises.
3. Strengthen the quality management of all staff, the whole process and all-round, implement advanced quality management methods, improve the quality assurance system, and strictly control the quality of raw materials, production process, product delivery, storage, transportation and sales.
4. Establish an active reporting system for quality and safety incidents, strictly implement the quality and safety accountability system, improve the product quality traceability system, promptly resolve quality complaints from users, and consciously fulfill product quality responsibilities and obligations such as product quality recall and "three guarantees".
5. The production process of the product complies with the national and local laws and regulations. The warranty period of the product is 12 months when the packaging is in good condition. If there is a product quality problem due to manufacturing reasons, the manufacturer should replace it for the customer for free or assume the corresponding responsibility. .
This unit strictly fulfills the above commitments. If there is a violation, they are willing to bear the corresponding legal responsibility, and accept the consequences of including the untrustworthy and illegal behavior into the bad credit record and making it public to the public.
 
(2) Company Profile
Hangzhou Xiaoshan Phoenix Textile Co., Ltd. was established in 2000, mainly engaged in the research and development, production and sales of spunlace non-woven fabrics, polyester air-twisted yarns and curtain fabrics. The company now has fixed assets of 150 million yuan, covers an area of ​​40,000 square meters, and has a construction area of ​​more than 15,000 square meters. It also brings together world-class production equipment. The company produces and sells more than 30,000 tons of spunlace non-woven fabrics and more than 2,500 tons of air-textured colored yarns. , The annual production and sales of curtain fabrics is 3 million meters, and the products are exported to Japan and South Korea, Europe, America, Southeast Asia, South America and other markets. The company currently has the world's advanced production equipment: spunlace non-woven fabrics--France ANDRITZ spunlace machine, Germany Neumag carding machine, Italy Yaseli winder, etc.; polyester air-twisted yarn department--8 Japan Air changer of Aiji Technology; Curtain Fabric Department - steel rapier machine from DORNIER, Switzerland, 34-yard shuttle from Sulla, France, electronic jacquard machine from Stäubli, Italy, and GMI from Italy Laser machine - Japan Tajima embroidery two-in-one production line. In 2021, the company introduced the "Made in Zhejiang" model for management, and established a comprehensive management system in combination with the requirements of quality, environment, occupational health and safety, excellent performance management, and quality integrity standards.



Table of contents
Chapter 1 Enterprise Quality Concept...................................................................... ...................................................... ......1
1.1 Corporate Quality Concept...................................................................... ...................................................... ..1
1.2 Quality Concept Culture ................................................ ...................................................... ..1
Chapter 2 Enterprise Quality Management ................................................ ...................................................... ....2
2.1 Quality Management Organization ...................................................... ...................................................... ..2
2.2 Quality Management System ................................................ ...................................................... ..4
2.2.1 Quality Integrity Education ................................................ .................................4
2.2.2 Integrity and self-discipline...................................................... ...................................................... .4
2.2.3 Management objectives...................................................................................... ...................................................... ..5
2.2.4 Quality Integrity Policy ................................................ .................................5
2.2.5 Quality Integrity Objectives ................................................ ......................................5
2.2.6 Quality Regulations ................................................ ...................................................... ..5
2.2.7 Quality management system ................................................ .................................................6
2.2.8 Compensation for quality liability ............................................... .................................................6
2.3 Quality and safety risk management................................................ .................................................6
2.3.1 Handling of Quality Complaints ................................................ .................................................6
2.3.2 Quality Risk Monitoring ................................................ .............................................8
2.3.3 Emergency Management ................................................ ...................................................... ..9
Chapter 3 Quality Integrity Management ................................................ ...................................................... .... 11
3.1 Quality Integrity Management ................................................ ...................................................... 11
3.1.1 Quality Commitment ................................................ ...................................................... 11
3.1.2 Process management...................................................................... ...................................................... 11
3.1.3 Marketing Management ................................................ ...................................................... 13
3.2 Construction of quality and integrity culture................................................................ .................................13
Chapter 4 Enterprise Quality Foundation ................................................ ...................................................... ....14
4.1 Enterprise product standards...................................................................... ...................................................... 14
4.2 Enterprise measurement level...................................................... ...................................................... .14
4.3 Certification and accreditation...................................................................... ...................................................... 14
4.4 Quality Inspection Status ................................................ ...................................................... 14
4.5 Special equipment safety management................................................ .................................15
Chapter 5 Product Quality Responsibility ................................................ ...................................................... ....16
5.1 Product Quality Level ................................................ ...................................................... 16
5.2 Responsibility for after-sale products...................................................... ...................................................... 16
5.3 Corporate Social Responsibility ................................................ ...................................................... .17
5.4 Quality credit record...................................................................... ...................................................... .17
Conclusion ...................................................................... ................................................19


Chapter 1 Enterprise Quality Concept
1.1 Enterprise quality concept
The company's quality concept is "intricate, meticulous, and sincere." Quality is the foundation of the company's entrepreneurship and enterprise development. Strengthening quality awareness and implementing quality responsibility are the primary tasks for implementing the quality concept. Whoever produces is responsible, and whoever benefits is responsible is the basic concept that has been widely publicized and implemented throughout the company. In particular, operators and managers should take the initiative to establish quality awareness and take the initiative to assume responsibility for quality.
1.2 Quality Concept Culture
Table B-1 Quality Concept Culture

idea

express

mission

Weaving dreams, lighting up life

vision

Strengthen and expand the non-woven industry and become a textile enterprise with international competitiveness

values

Innovation, meticulousness, sincerity, win-win

Business philosophy

The ancient is used for the Chinese, the foreign is used for the Chinese;

management philosophy

Start from the details, focus on refined management, and take improving per capita efficiency as an important goal of management improvement

Employment concept

Pay attention to character, responsibility, and ability; if you want to do something, you will have the opportunity, if you can do it, you will have a stage, and if you can do it, you will have a future.

Quality Concept

Intricately woven, meticulous, wispy, sincere


Chapter II Enterprise Quality Management
2.1 Quality Management Organization
The general manager of the company personally presided over the investigation, discussion and formulation of the business strategy with quality as the core. The vice president of the company and the quality control department are fully responsible for the company's product quality and safety work, and organize the formulation of enterprise quality development strategies, annual quality work plans and quality and safety assurance measures; establish and implement advanced quality management systems and management methods; organize the implementation of quality improvement, Quality activities such as quality research; assign corresponding personnel and specify their responsibilities, authorities and mutual relationships to ensure that the quality management system is established and maintained, and promote continuous improvement. The organization chart of quality management is as follows:

Management representative - appointed by the company's top management and authorized to direct and control the system in terms of the integrated management system. Responsible for promoting the specific implementation, evaluation and improvement of the company's quality, environment, occupational health and safety policies, goals and strategies. Specific responsibilities include:
-- Publicize and implement national laws and regulations on quality, environment, occupational health and safety, and ensure the establishment, maintenance and improvement of an integrated management system;
- Responsible for reporting the overall performance, operation and improvement needs of the integrated management system to top management;
--Implement and implement the company's quality, environment, occupational health and safety management policies and objectives; be responsible for coordinating, organizing, and solving major issues such as product quality, environment, occupational health and safety;
-- Review the management functions of the quality, environment, occupational health and safety management system covering departments and related personnel;
--Promote the formation and promotion of awareness of meeting customer requirements throughout the company;
-- External communication and liaison on matters related to quality, environment, and occupational health and safety management systems.
 
Quality Control Section - publicize and implement national laws and regulations on quality to ensure the establishment, maintenance and improvement of the quality management system;
Responsible for the daily coordination and management of the establishment and operation of the company's quality management system, and put forward opinions on rewards and punishments for system operation;
Responsible for organizing the formulation, revision or revision of the "Management Manual" and "Procedural Documents" of the quality management system, and organize the implementation and regular supervision and inspection. Responsible for the review of management manuals and approval of procedural documents, and organize internal audits;
Implement and implement the company's quality policy and objectives;
Responsible for coordinating, organizing and solving major product quality issues;
Review the various management functions of the quality management system covering departments and related personnel;
Establish documented procedures to ensure proper storage and use of certification marks;
Facilitate the formation and promotion of awareness throughout the company to meet customer requirements;
External communication and liaison on matters related to the quality management system;
Implement the company's quality management policies and objectives, be responsible for the development and implementation of the department's goals and indicators, and clarify the responsibilities of each position; carry out the identification, evaluation and regular review of the department's environmental factors and hazard sources, and implement operational control as required;
Responsible for organizing the preparation of annual and monthly product quality work plans and summaries, and organizing implementation, inspection, coordination, and assessment, and regular statistical analysis and monthly reporting of internal quality;
Responsible for the company's standardization work, the formulation (revision) of inspection technical standards, management standards and work standards, and the collection of quality-related laws and regulations; the centralized management department for the company's quality management system.

2.2 Quality management system
The company has established a quality management system integrating design, development, production, sales and service according to the requirements of the ISO9001 standard. The company continuously strengthens the quality management work, which promotes the company's comprehensive competitiveness, and the product quality, market share and customer satisfaction rate have been greatly improved. In order to further improve the management level and enhance the market competitiveness, the company has planned and implemented the establishment of an environmental management system and an occupational health and safety management system to form an integrated management system. The company adheres to the principle of people-oriented environmental protection, promotes clean and safe production, and discharges various pollutants in compliance with standards. In the past four years, there have been no major equipment, casualties, fires, explosions and other safety incidents. The integrated management system includes various quality, environment, occupational health and safety management activities from the identification of customer and related party requirements, product design and development, facility construction, production control, monitoring and measurement, and sales services, according to GB/T 19001-2016 , GB/T 24001-2016, GB/T 45001-2020 standard requirements, through the implementation of the "Quality Environment and Occupational Health Management Manual", program parts and third-level documents to standardize and standardize the management of the company to ensure the company's quality, environment, The realization of occupational health and safety policies and objectives has continuously enhanced the satisfaction of customers and related parties.
 
2.2.1 Quality Integrity Education
Through the cultural wall, employee handbook, website, etc., the company also incorporates quality and integrity education into the company's training plan, verifies the training effect through training evaluation, and promotes and publicizes the spirit of quality and integrity throughout the company. Provide systematic training on quality control in all product areas including enterprise product design, procurement, production, sales, service, etc., construction of enterprise integrity culture, publicity and activity organization, environment and occupational safety and health. Quality and integrity education is the endogenous force for good quality and integrity management, and it is a long-term work to establish and condense the core values ​​of the enterprise.
 
2.2.2 Integrity and self-discipline
While the brand awareness continues to improve, the company always attaches great importance to the construction of enterprise quality and integrity, establishes advanced corporate values ​​and correct business philosophy, operates in compliance with the law, and consciously accepts the supervision and management of relevant departments. The company discloses information truthfully, accurately, timely and completely in strict accordance with the relevant laws and regulations and various rules and regulations of Phoenix Textiles.
 
2.2.3 Management objectives
According to the company's management policy, the internal and external environment faced, and the needs of related parties, after identifying and confirming the countermeasures for risks and opportunities, the management objectives for the year are formulated every year, and they are implemented and decomposed layer by layer to form a management target system for each department. The leaders of the company clearly realized that the market competition is the competition of talents in the final analysis, and comprehensively strengthened the product quality education and business ability training for employees. Take a combination of external and internal training. By improving the education and training management system, adhering to the combination of training and assessment, carefully and reasonably arranging training content from the perspectives of company development and employee needs, and carrying out multi-level, multi-form, multi-channel and differentiated training to enrich employees' internal management , business ability, comprehensive quality and other aspects of knowledge. Through the perfect training system, not only the business ability of the employees is improved, but also the sense of ownership and the understanding of the quality culture of the enterprise are greatly improved.
 
2.2.4 Quality Integrity Policy
Quality-oriented, reputation first, continuous improvement, meet requirements, and operate with integrity.
 
2.2.5 Quality and integrity goals
The pass rate of the first inspection of the product is 95%
95% customer satisfaction;
The customer feedback processing rate is 100%.
2.2.6 Quality regulations
 
In order to strengthen the quality supervision and management of products, improve the level of product quality, clarify product quality responsibilities, and protect the legitimate rights and interests of customers, the laws and regulations and other requirements on quality are identified, such as GB 18401 "National Textile Products Basic Safety Technical Specifications" , T/ZZB 0357-2018 "Wet Wipes Spunlace Nonwovens", "Product Quality Law", etc.
 
2.2.7 Quality management system
In order to ensure the quality of the company's products, detect abnormalities in advance, and deal with and improve them quickly, so as to ensure and improve product quality in line with management and market needs, in the marketing management process, design and development management process, procurement management process, production management process, inspection management process, Relevant systems have been formulated in core business processes such as outsourcing, warehousing, packaging, and transportation. Such as "Design and Development Control Procedures", "Procurement and Supplier Control Procedures", "Production and Service Control Procedures", "Product Protection Management Control Procedures", "Customer-Related Process Control Procedures", "Identification and Traceability" Management Control Procedures, etc.
 
2.2.8 Compensation for quality liability
In order to further control the quality of raw materials, strengthen intermediate control, improve the one-time pass rate of products, promote the enthusiasm of production operators, improve product quality and reduce production costs through total quality management, according to the company's overall requirements, follow the company's product quality and overall efficiency. Principles linked to the interests of employees. In order to avoid the occurrence of quality accidents, establish a problem tracing mechanism, sort out the causes and take measures to improve product quality and efficiency. At the same time, in order to ensure the legitimate rights and interests of customers, the company always provides customers with quality products with guaranteed quality, and strictly handles the loss of customers caused by product quality problems.
 
2.3 Quality and safety risk management
2.3.1 Handling of Quality Complaints
The company always pays attention to customer requirements, implements the policy of "quality-oriented, reputation first, continuous improvement, and meeting requirements", regards customer satisfaction as our eternal goal, and includes customer complaints into the company's quality goals. In order to facilitate customer complaints, the company has established a complaint reception by a special person. In the event of a complaint, the reception staff strictly follow the complaint handling process, warmly receive, deal with it in a timely manner, make a record and give feedback in a timely manner. Complaint handling: In the process of product sales and service, when customers are found to have complaints or complaints (including calls, emails, faxes, letters, interviews, etc.) about product quality, quantity, service quality, etc. When it comes to customer complaints, make a preliminary evaluation and classification of the complaints, fill in the "Customer Complaints and Complaints and Handling Records" within 8 hours, and pass them to the Quality Control Department.
The Quality Control Section receives the "Customer Complaints and Complaints Records", confirms whether the complaints are classified accurately, and organizes relevant investigations according to the nature of the complaints. After investigation, the packaging and transportation complaints are confirmed to be not the direct cause of the company, and can be returned to the carrier organized by the sales department. The investigation results and relevant measures will be replied to the customer, and the "customer complaints and handling records" will be processed and sent back to the quality control department for archiving.
After investigation, the quality control department confirmed other complaints and complaints, and identified the responsible department. The extent of the investigation can be commensurate with the severity and frequency of the complaint. According to the content of customer complaints, the responsible department organizes investigation and analysis within a limited time, collects product-related data and information, and conducts cause analysis.
The quality control department confirms whether the information collection is sufficient. If it is determined that the information is not sufficient, it may request the responsible department to organize the information collection again.
After the data collection is sufficient, the quality control department organizes the relevant departments to hold a quality complaint analysis meeting to analyze the reasons, confirm the corrective and preventive measures and improvement plans, the responsible department fills in the "corrective and preventive measures form", and the quality control department puts forward the complaint evaluation opinions and supervises The responsible department implements the standardization of corrective and preventive measures, reports it to the manager of the quality control department for review, the general manager approves, and completes the "customer complaint complaint and handling record", and the complaint handling situation is announced to the relevant personnel and feedback to the sales department to reply to the customer. The sales department reconfirms the customer's satisfaction with the complaint handling, and if necessary, conducts secondary processing until the customer is satisfied.
Complaint handling is generally completed within 7 days (see "Customer Complaint Handling Flowchart" for details). When special circumstances require an extension of time, the sales department will communicate with customers in a timely manner to ensure customer understanding.
When the true cause cannot be found in the complaint investigation and the responsible department cannot be identified, the Quality Control Department can organize discussions with relevant departments based on past experience, formulate preventive measures for improvement, and reply to the customer through the sales department.
When a customer complains for a return, after completing the "Customer Complaint Handling Process", go through the return procedures according to the regulations.
The Quality Control Section collects statistics and analyzes complaint records every month, and organizes relevant training if necessary to improve the customer-centric concept of all employees. The relevant records of complaint handling shall be organized and archived by the Quality Control Department.

owner process Related form records
Sales
Quality Department

Quality Department
Technical Department

Quality Department

Quality Department

Relevant departments

Responsible department
Responsible department

Quality Department
Responsible department

Quality Department
Sales
Corrective and preventive actions and non-conformity review list

8D report
SA report
2.3.2 Quality Risk Monitoring
2.3.2.1 Quality Control Points
The company focuses on controlling the risks existing in the key characteristics, key parts and weak links of product quality and adopts appropriate management measures and methods. Through the personnel capacity planning, equipment planning, material planning, operation instruction planning, environmental planning, and evaluation planning of the quality control points, the risks existing in the key characteristics, key parts and weak links of product quality are under control.
 
2.3.2.2 Quality Supervision and Audit
Because the company's products are mainly exported, the quality requirements are relatively high. The company has established a complete quality supervision and inspection mechanism. The quality control department has set up QC and QA functional groups. QC is mainly responsible for product testing and data analysis; QA is mainly responsible for system management and quality supervision and improvement. The production process of each series of products is inspected by on-site quality inspection specialists, and then mixed and re-inspected by the inspection center to establish a secondary quality inspection system to provide a basis for product quality improvement. A three-level inspection mechanism for shift leader, technical supervisor and manager has been established to supervise, inspect and assess the implementation of each production site and process discipline. According to "Inspection and Test Control Procedure", "Corrective and Preventive Action Control Procedure", "Non-conforming Product Control Procedure", etc., supervise the rectification of problems found in quality supervision and inspection to ensure timely and effective rectification.
 
2.3.3 Emergency Management
In order to improve the company's ability to respond to emergencies and dangerous situations, ensure that in the event of major or extraordinarily serious accidents, the command and dispatch are smooth, personnel, equipment and materials can be in place in a timely manner, to ensure that the company can timely and effectively control and protect in the event of an accident. The safety of employees' lives, the environment and national property, to minimize accident losses, according to the "Safety Production Law", "Production Safety Accident Emergency Rescue Plan Management Measures" (State Administration of Work Safety Order No. 17), "Production Safety According to relevant regulations such as the Guidelines for the Preparation of Emergency Plans for Production Safety Accidents of Operating Units, and the actual situation of our company, we formulate emergency plans for production safety accidents.
 
2.3.3.1 Emergency organization system
The emergency organization system consists of the first responsible person of the company, the safety responsible person and the first responsible person of each department. Responsible for the formulation and revision of the company's production safety emergency rescue plan; set up various emergency rescue teams; implement daily accident prevention measures and emergency rescue preparations; organize emergency rescue plan drills. The daily work is supervised and managed by the company's safety and environmental protection department.
 
2.3.3.2 Basic principles of emergency response
1) People-oriented, safety first. When an accident occurs, before the rescue work is carried out, the personal safety protection of the ambulance personnel must be well protected, and the corresponding rescue steps must be carried out under the condition of ensuring their own safety; First aid.
2) Unified command and hierarchical responsibility. After the accident, the command and arrangement must be unified to prevent the rescue scene from acting independently, causing chaos in emergency work and causing additional losses.
3) Quick response and decisive disposal. In the budding state of the accident, quick and decisive handling can completely avoid or eliminate the accident, so the initial handling is very critical. All on-site operators or personnel at all levels must conduct simulations or drills on possible accidents to ensure that they can be dealt with as soon as possible.
4) Self-help is the master, and self-help and mutual help are combined. Accidents are generally very sudden and rapid, and no matter how good the emergency response speed is, it is not as good as the self-protection and disposal of on-site personnel. Therefore, in daily life, all personnel should be proficient in the necessary self-rescue capabilities, so that the first time an accident occurs Personnel should rescue themselves immediately, and try their best to assist others while ensuring their self-rescue ability.
5) First disconnect the source, then control. The accident rescue team should take cutting off the source of the accident as the main rescue goal, and then confirm that the surrounding danger sources will not be affected accordingly, and then decontaminate the situation at the accident scene. The contingency plans for production safety accidents are divided into comprehensive contingency plans, special contingency plans and contingency plans for environmental emergencies. The company organizes, manages, commands, and coordinates relevant emergency resources, strengthens the supervision and management of safety production, standardizes emergency management, improves the ability to deal with risks and handle accidents, ensures the safety and health of employees and the safety of life and property, and minimizes casualties, property losses and damages. social influence.
 
Chapter 3 Quality Integrity Management
3.1 Quality Integrity Management
As an enterprise, the premise of sustainable and healthy development is law-abiding operation, honesty and trustworthiness. The reason why Phoenix textile products have a good reputation can withstand the consideration of time, and it is completely due to the integrity of our company's management. Over the years, the company has been operating with a high sense of responsibility to consumers and employees. From the management to the front-line employees, we always insist on putting product quality first, and regard quality as the life of the enterprise, and strictly follow national standards and relevant laws and regulations in terms of design and development, procurement, production process control, product testing, and after-sales service. , to realize the tracking, monitoring and management of the whole process from design and development - procurement - production - after-sales, so as to provide customers with products that meet their needs and expectations. The company promotes the company's core values ​​of "innovation, meticulousness, sincerity, and win-win" to all employees through education and training.
3.1.1 Quality Commitment
Senior leaders strictly follow the "Company Law", "Economic Law", "Contract Law", "Safety Production Law", "Environmental Protection Law", "Labor Law", "Quality Law", "Measurement Law" and other relevant laws and regulations, Strengthen legal knowledge training for employees, and cooperate with government departments to carry out legal education activities, so that honesty and law-abiding style can be deeply rooted in the awareness and behavior of all employees of the company.
 
3.1.2 Process management
3.1.2.1 Improve the quality system and strengthen quality management
Over the years, the company has always adhered to the focus on customers, continuously improved its quality management work, and continuously improved its quality management system. The efficient operation of quality management system, environmental management system, occupational health and safety management system and other systems within the enterprise has greatly promoted the improvement of work quality and product quality.
 
3.1.2.2 Strict node control and emphasis on process management
According to the quality control of raw materials, semi-finished products and finished products, the company realizes full coverage of testing items, and checks the production process at every level. Adopting a series of effective methods such as setting positions and responsibilities, process inspection, quality assessment, accountability, quality traceability, data statistical analysis, etc., to achieve key process key control, normal process operation, and comprehensive control of the production process. Effective supervision of key nodes improves work quality and ensures product quality.
 
3.1.2.3 Establish a supervisory mechanism and implement responsibility management
The company formulates a quality management evaluation management system, conducts regular supervision and inspection of each production department, implements the management concept of "who manufactures, who is responsible", and encourages responsible departments and relevant personnel to quickly respond to problems arising from system operation, supervision, and customer complaints. Actively rectify, thoroughly and effectively implement corrective measures, and restrain the units and responsible persons who do not correct or improve after quality and customer complaints.
 
3.1.2.4 Encouraging full participation to achieve quality improvement
The company attaches great importance to the construction of quality culture, and regards character as the core of quality training and education. Guide all employees to participate in quality management. Through continuous and in-depth implementation of rationalization proposals, quality improvement proposals, and equipment automation improvement, the majority of employees can fully participate in every link of quality improvement, improve product quality, and share improvement results.
3.1.2.5 Upgrade information transmission and strengthen indicator monitoring
Under the premise of the quality policy, the company plans the quality objectives for the next year every year, and decomposes the overall objectives into various functional departments, and each department decomposes, counts, analyzes, tracks and improves the controlled objectives and tasks. , in order to ensure the realization of the company's overall goals. In order to improve the accuracy and timeliness of quality information transmission, the company has upgraded the quality information system. Through ERP and the new Zhongda system, the real-time transmission of information and fast and accurate statistics are realized.
 
3.1.3 Marketing Management
The company always follows the PDCA cycle improvement model to strengthen the improvement of marketing management, strengthen customer relationship management, and use various information channels to communicate closely with customers to understand the information required by customers. At the same time, a customer satisfaction survey is carried out every year, and the results of the survey are statistically analyzed and used for improvement. The company implements annual plans and summaries, and implements performance appraisal management to strengthen the controllability and effectiveness of marketing management.
 
3.2 Construction of quality and integrity culture
It has formed a good atmosphere in which everyone cares about quality and everyone is responsible for creating a brand. Through extensive and lively quality awareness activities, the employees' sense of competition and sense of responsibility have been enhanced, and the spirit of love and dedication among employees has been firmly established, and the pursuit of meeting customer requirements. The control and continuous improvement of product quality has become the conscious awareness of employees. In the construction of quality culture, in addition to doing a good job in document management, enhancing its own technical strength, and improving its core competitiveness, the company also attaches great importance to the education and training of employees. According to the needs of employees in each position, a detailed employee training plan should be formulated and implemented every year. The training methods are also various. Teachers and experts from inside and outside the company are hired to teach, constantly update knowledge and skills, and at the same time, evaluate the effectiveness of training.
Chapter 4 Enterprise Quality Foundation
4.1 Enterprise product standards
In accordance with customer requirements, the company actively adopts national standards, industry standards and enterprise standards in the design and production process, which greatly improves the quality of products and promotes the stable and rapid development of the company's market. The company has always implemented standardized management, and has formed three series of standardized documents: management standards, technical standards, and work standards. The quality control department is the centralized management department of the company's document control. The full-time document controller is responsible for the determination of the document number, the controlled management of the document, the supervision of the operation of the company's document system, the filing of the company's administrative documents, and the timely update of the list of valid documents. Each department is responsible for the drafting and revision of the centralized documents, and the part-time document controller of the department is responsible for the countersignature and approval of the departmental documents, and is responsible for the archival management of the technical documents related to the departmental centralized management, and timely update the list of effective documents of the department.
 
4.2 Enterprise measurement level
The company strictly implements the "Measurement Law of the People's Republic of China" and other documents and regulations, and sends the monitoring and measurement equipment to the departments with verification or calibration qualifications for calibration or verification according to the specified requirements, or traces the energy to international or national measurement standards, according to the specified time. and procedural requirements for the organization. The Quality Control Section is responsible for the management of the company's measuring equipment, setting up measurement staff, and responsible for the management of the company's measuring instruments. In order to ensure the accuracy and reliability of measuring instruments, the company's existing measuring instruments are purchased from well-known brands at home and abroad, and actively cooperate with legal metrology institutions during verification and calibration. Through effective and reliable measurement data to control and guide production, good economic and social benefits have been achieved.
 
4.3 Certification and accreditation
In order to ensure that product quality meets customer requirements and national laws and regulations, and to ensure that environmental management complies with national laws, regulations and other requirements and continues to improve, the company has successfully passed and obtained quality (ISO9001), environment (ISO14001), occupational health (ISO9001) ISO45001) system certification.
 
4.4 Quality inspection situation
The company has a laboratory. A ledger of testing equipment has been established to maintain testing instruments and equipment. The users of the inspection equipment must undergo professional training and can only take up their posts after passing the examination. The quality inspectors also regularly exchange various problems encountered in the inspection, so as to formulate corrective measures in time for the problems, improve the inspection level and work quality, various systems, job responsibilities, instrument operating procedures, safety common sense, precautions, etc. , for execution. Realize full coverage of testing items, and check the production process at every level. Adopting a series of effective methods such as setting positions and responsibilities, process inspection, quality assessment, accountability, quality traceability, data statistical analysis, etc., to achieve key process key control, normal process operation, and comprehensive control of the production process. Effective supervision of key nodes improves work quality and ensures product quality.
 
4.5 Safety management of special equipment
The special equipment currently used are mainly forklifts, elevators, pressure vessels, etc. According to the "Special Equipment Safety Law of the People's Republic of China", it is managed in strict accordance with the requirements of laws and regulations. The company has formulated the "Facility and Equipment Control Procedures", established the "Special Equipment Management Ledger", and formulated specifications for the use, verification, operator qualifications, maintenance and maintenance, and emergency plans of special equipment. According to the requirements, the company conducts maintenance on a regular basis, and invites qualified professional institutions to conduct annual inspections and obtain verification reports; operators must undergo professional training and obtain certificates issued by professional institutions before they can work.
 
Chapter 5 Product Quality Responsibility
5.1 Product Quality Level
The company strictly abides by the "Product Quality Law of the People's Republic of China" and other relevant laws and regulations, and operates with integrity in accordance with the law. Manage and produce according to the law, and implement the main responsibility for quality and safety. Establish and improve various management systems, and improve various records and ledgers. The surrounding environment and production site of the company meet the requirements of national standards. The company strictly implements the inspection system for raw and auxiliary materials, and the raw and auxiliary materials and packaging materials used meet the corresponding national standards, industry standards and related regulations. Guarantee that substandard products will not leave the factory.
 
5.2 Product after-sale responsibility
The company formulates and implements the "Customer-Related Process Control Procedures". When a product is required to be returned, the sales department should understand the specific situation of the returned product within 24 hours, analyze the reason, and then fill in the customer's return approval. Form, which shall be approved by the sales manager, quality manager and general manager and put forward the handling opinions:
1) Accept returns: The sales department fills in the return and exchange approval form, stating the returned product model, quantity, packaging, batch number and other information, and sends it to the relevant department; if the customer requests to reissue the goods, the sales department will restock and ship the goods, and make records at the same time.
2) Returns are not accepted: the salesperson is responsible for negotiating with the customer. The storage and transportation department is responsible for receiving the returned products, counting and checking whether the content is consistent with the actual product, and at the same time marking, isolating and fixing the returned products, not mixing them with other items, and going through the storage procedures. After warehousing, the quality control department will conduct random inspection on the returned products and issue an inspection report. At the same time, the sales department fills in the returned product review and processing form, and organizes the relevant departments to review:
1) Rework: The production department fills in the requisition list to receive the returned products from the warehouse for rework. After the rework is completed, the label must be affixed and sent for inspection. The quality control department will conduct random inspection of the reworked products and issue an inspection report. Only the products that pass the inspection can be processed. Inventory.
2) Scrap disposal: go through the scrap procedures in accordance with the relevant regulations of the company.
5.3 Corporate Social Responsibility
While committed to its own development, the company actively fulfills its social responsibilities and is committed to becoming an excellent corporate citizen. In recent years, the company has actively built a resource-saving and environment-friendly enterprise. Through product structure adjustment
Integrate, optimize production technology, and upgrade production technology and equipment. To achieve product upgrades and adjustments, while pollutant emissions have been effectively reduced. The company fully implements the scientific concept of development, insists on taking into account economic and social benefits in development, creates value for shareholders, employees, customers, suppliers, partners and society in practice, and promotes the harmonious and sustainable development of economy, environment and society. .
1. Quality and safety: In order to implement the main responsibility of quality and safety, the company has established a responsibility system, established and improved the quality and safety responsibility system and quality and safety risk early warning mechanism to ensure the main responsibility of quality and safety.
2. Environmental protection: The company has established an environmental management system to clarify pollution sources, evaluation and control, establish corresponding procedures and plans, clarify control methods and goals for dealing with various pollution sources, and regularly conduct emergency plan drills to prevent leakage of hazardous chemicals and reduce damage to the company. Employees and surrounding impacts.
3. Energy saving and consumption reduction, comprehensive utilization of resources: The company actively applies new energy-saving technologies and new processes, continuously increases energy-saving technical transformation, eliminates outdated equipment, advocates clean production and resource recycling, and reduces the unit consumption of enterprise products and water consumption. The energy saving effect is remarkable.
4. Public health: The company systematically identifies occupational hazards and contact positions, improves production site safety monitoring, conducts regular inspections, and formulates emergency plans. Every year, we organize employees to undergo physical examinations, improve employee health files, and transfer posts according to law for those with occupational taboos.
 
5.4 Quality credit record
In the construction of quality culture and quality credit, in addition to building a quality system and improving core competitiveness, the company also attaches great importance to the training of employees. Through the training, the company has promoted the company's integrity management philosophy of attaching importance to quality and regard quality as life, improving the theoretical knowledge and professional skills of personnel at all levels, enhancing employees' quality awareness, standardizing employees' operating behavior, and ensuring the company's quality management work successful development. During the reporting period, the quality credit record was good, and there were no records of violations of laws and regulations, records of unqualified supervision and random inspections, and records of quality and safety accidents. The company has successively won many honors such as "Provincial Science and Technology Enterprise", "Top Ten Cross-border E-commerce", "Zhejiang Famous Brand Product", "Hangzhou Famous Brand Product" and "Hangzhou Famous Export Brand".



Conclusion
In 2021, the company will build the "Made in Zhejiang" brand with high standards based on manufacturing standards and certification in Zhejiang, emphasizing requirements such as continuous improvement of the quality and integrity standard system and speeding up the construction of quality credit informatization. Implement and consciously accept the supervision and management of relevant departments. The construction of the quality integrity system is a long-term and systematic task. To improve the rules and regulations for the construction of the quality integrity system, and to consolidate and deepen the achievements of the enterprise quality integrity construction, a long-term mechanism must be established, scientifically implemented, and persistent. The company insists on continuously improving the quality management system, continuously improving the level of quality integrity, and providing customers with the best quality products. The company will continue to operate with integrity, fulfill corporate social responsibility, maintain and improve brand image, attach great importance to product quality, and go further on the road of brand creation. Continue to work hard for the goal of "Made in Zhejiang" leading domestically and first-class in the world.